FAQ

Q. When will I get my package? 

A. We usually process and ship our orders within 24 hours. Depending on your location, shipments are usually received between 2-5 business days. Orders placed on Friday and over the weekend will be shipped on Monday. 

      Q. What is your Return Policy?

      A. Your satisfaction is our main priority, you can return your item within 7 days of receiving the order. Please refer to our Returns Policy for more details. Return shipping label is usually honored by us, please keep the amount paid visible on your return slip and we will add this with your refund. 

      ** Items on Sale/ Clearance are not returnable.

      ** International orders cannot be returned or exchanged. Please contact us to see how we can help you if you're not completely satisfied with your order. 

      Q. How do I redeem my Rewards Points?

        A. You earn 1 point for each $1 you spend. The minimum balance allowed to use is 100 reward points ($5.00). You can save your points, or you can use them for a discount on your purchase! It's that easy. Once you have 100 points and more, you will see an option on your Checkout Page on the Payment Method section where you can choose to redeem your points. 

        Q. What are your hijab sizes?

          A. Since our scarves are tailored to the various needs and styles, we offer different sizes in our store... Here’s a brief explanation so you know if the scarf is a good fit for your needs:
           

          ** Each hijab listing on our website includes a detailed description of the size, fabric, color, and thickness of the item. Please refer to the item page for this information to ensure you select the hijab that best fits your needs.


          Please note the following:
           
          If you prefer the smaller size, but want more coverage, we recommend you try them with our Ninja undercaps.
           
          Some scarves can be wider because they were meant to be folded ¾ or by ½ depending on the style and fabric.
           
          A lot of the Larger scarves can be used as statements on your shoulders or neck, with a simple solid hijab.
           
          Please don’t hesitate to contact us if you feel you need any recommendation, or if you have any questions. We’re a click away via our customer service email customerservice@linazibdeh.com or our Facebook messenger Lina Zibdeh Cover Couture or via our Contact us page on our website Linazibdeh.com
           
          Disclaimer: Most of our hijabs are tailored and not manufactured per se. A 5-10% difference in sizes is expected and is not considered a default. 

           
          Q. Why am I not receiving your emails?
          A. Please check your Spam folder. Most likely you need to mark us as "non-spam" or whitelist our email address so we land in your Inbox. 


          Q: What do your fabric names like “Korean Chiffon” or “Japanese Jersey” mean?

          A: Some of our fabrics are named based on the style, texture, or finish provided by the manufacturer. These names do not necessarily indicate that the fabric was produced or imported from the named country. They are intended to describe the fabric’s quality, feel, or drape.

           

          Q: What’s the difference between your chiffon types?
          A: Each hijab’s product page includes a detailed fabric description. Here’s a quick overview:

          • High Quality Chiffon: Classic, lightweight, versatile

          • Crepe Chiffon: Silky, slightly thicker, prints can be styled differently on each side

          • Textured Chiffon: Matte & sheen texture, extra sophistication, natural grip

          • Korean Chiffon: Smooth, lightweight, opaque when folded, durable

          • Soft Luxury Chiffon: Velvety soft, extra lightweight, versatile for any occasion

          For full details on each fabric, see our Chiffon Fabrics Blog Post.